Meet and assist american airlines

meet and assist american airlines

Review: American Airlines ConciergeKey 'Five Star Service' concierge than its signature concierge assistance service to whisk you through the airport. the morning of my flight to share where I could meet the team at JFK. As described by AA: “Five Star Service is a premium and personal Departure assistance, arrival assistance, and connection assistance. Every year, well over a million of American Airlines and American Eagle's 90 million On, you can record your request for assistance from among the following selections: . The documentation must meet the following criteria.

Alaska Airlines Alaska Airlines staff does everything they can to assist those traveling with a disability, but to ensure you have everything you need, try and make reservations as early as possible. Any special services you might need can be requested online or over the phone.

American Airlines

Otherwise, let the airline know of any special requirements at check-in, in the boarding area, and on the aircraft, and arrive at the airport at least two hours before departure to allow enough time to board comfortably. Wheelchairs and wheelchair escorts are available at every airport, and some airports have electric carts available for customer use. Should you need to use them, or if you need help getting to your gate, boarding, deplaning or connecting, let a customer service agent know so they can arrange for a wheelchair to be available at each location.

For travelers who need assistance getting onto the aircraft, Alaska Airlines offers lifts or ramps for anyone who is unable to ascend or descend stairs, and on-board wheelchairs that can be used to help passengers in reaching and transferring to their seats when boarding and deplaning. There is space on most flights to stow one folding, collapsible, or breakdown wheelchair and that space is provided on a first come, first served basis.

Must-know airline info: Tips for travelers with disabilities

There is no weight limit for any assistive devices that you travel with and they will be accepted as either cabin baggage or checked baggage. Wheelchairs are available at all airport locations to transport you between the ticket counter and gate, and you can ask a skycap or porter if you need one, or if you need help with your own wheelchair, or other special assistance.

If necessary, Hawaiian Airlines has a special boarding chair to assist you in getting to your seat. If you need extra time exiting the aircraft, a wheelchair at your destination or transfer point, or assistance in deplaning the aircraft or through the terminal, the airline requests that you notify a flight attendant at least 45 minutes before landing so they have time to make the necessary arrangements.

WestJet Guests traveling with WestJet should let the airline know if they require the use of a wheelchair. For the most part wheelchairs are carried in the cargo compartment of the aircraft, but there are a few aircraft, operating on select flights, which are equipped with a shelf that can stow one medically-required, standard-folding wheelchair. If the space is available, you can request it at the check-in counter on a first-come, first-served basis.

Porter Customers traveling with Porter who have a disability, and who need special assistance should contact the call center at for further information about what Porter can do to assist. Wheelchairs are available for passengers who need them to get around the airport, and each Porter aircraft is equipped with an on-board wheelchair. Spirit Depending on what kind of special assistance you need, you can request it when making a reservation online or through Spirit Airlines reservations to ensure you have everything you need for a comfortable journey.

Depending on the size of the item, customers can take wheelchairs, walkers, canes, crutches, or assistive devices, in addition to one carry-on item on board. Spirit Airlines personnel can assist customers with disabilities in boarding, deplaning and connecting with their flights, and provide assistance in getting customers to and from gates. Once you reach your destination airport, Spirit can help with deplaning and have your personal wheelchair ready for you at the gate or at the baggage claim.

They will also provide transfer service on and off the aircraft using boarding or aisle chairs that are designed for aircraft aisles.

IBM Cloud flies with American Airlines

Allegiant If you are traveling with Allegiant and you have a disability or special need, be sure to mention it when booking a reservation online or over the phone.

You can also contact the reservation center and request the assistance you may need to be added to your reservation. Battery-powered mobility devices wheelchairs, scooters, etc. Other assistive devices, such as walkers, canes, crutches, etc. Frontier If you need help moving through the airport when traveling with Frontier you can request a wheelchair or electronic cart ride through the concourse where available to get from one departure gate to another, or to help you get to baggage claim.

There is one space on board Airbus aircraft to stow a wheelchair, which is available on a first come, first served basis. You can request it when you make your reservation. When you reach your destination, a customer service representative or flight attendant will bring your wheelchair to the front of the aircraft after all passengers have deplaned and assist you with disembarking.

Alitalia When booking a ticket on Alitalia, passengers should discuss their requests for special assistance. Reservations representatives are able to answer questions and discuss special needs, but Alitalia also maintains a dedicated number for travelers with special needs: If you are traveling with a wheelchair or other mobility aids or assistive devices, let the booking agent know at the time of reservation.

Alitalia will transport these items free of charge. Passengers who need special assistance should give the airline 48 hours notice and check in one hour before the check-in time for the general public.

Alitalia provides a variety of services, including: A Braille Safety Briefing Card available for blind and vision impaired passengers on medium-haul Airbus aircraft.

The airline permits guide and service dogs to accompany passengers with disabilities at no charge. Oxygen therapy for passengers with heart, lung or respiratory conditions to prevent the effects of cabin pressure when the airplane is flying at high altitudes.

Transportation of syringes and medicines on-board, for personal use, in sufficient quantity for the entire trip flights to and from the destination and the duration of the stay. A passenger traveling in a stretcher. Those who give 48 hours advance notice and check in one hour before the check-in time for general public may receive the following services and accommodations: Carriage of an incubator. Hook-up for a respirator, ventilator, continuous positive airway pressure machine or portable oxygen concentrator to the aircraft electrical power supply.

Passengers should bring an adequate number of batteries on board the aircraft to power their electronic respiratory assistive medical devices including portable oxygen concentrators to power the device for percent of the expected maximum flight duration.

More information about batteries and what to pack is available here. Accommodation for a passenger who must travel in a stretcher. Transportation for an electric wheelchair on an aircraft with fewer than 60 seats.

Provision of hazardous materials packaging for batteries or other assistive devices that are required to have such packaging; Accommodation for a group of 10 or more qualified individuals with a disability, who make reservations and travel as a group; Provision of an on-board wheelchair on an aircraft with more than 60 seats that does not have an accessible lavatory; Transportation of an emotional support or psychiatric service animal in the cabin.

Transportation of a service animal on a flight segment scheduled to take 8 hours or more Accommodation of a passenger who has both severe vision and hearing impairments. Call deskmobile phoneinternational calls. Some passengers may be required to complete a Medical Information Form.

ANA staff and cabin crew members can assist in identifying in-flight meal items and opening packages, but they cannot assist with feeding or the personal hygiene needs of passengers. Passengers who need this type of assistance or who are in a stretcher or infant incubator or whose doctor recommends an escort, must travel with an assistant. Staff and cabin crew can assist customers with walking disabilities when ascending or descending stairs and moving inside the cabin.

Stretcher rental and oxygen cylinder rentals are available through the airline via advance reservation and are subject to availability. At some airports, the following service equipment is available: Onboard, the following service equipment may be available availability is based on aircraft and flight: Cathay Pacific Cathay Pacific provides a variety of services for passengers with disabilities.

Cabin crew can provide: The staff cannot help with personal care needs like eating and drinking, administering medications or assistance inside the lavatory.

American Airlines

Passengers with disabilities are offered priority seating. Service devices available onboard all aircraft include: Oxygen in cylinders for therapeutic or medical purposes may also be available free of charge. A stretcher can also be provided for a fee upon request. Hearing and visually impaired travelers are offered: Cabin crew can read the menu and explain where all the food is placed on the tray to visually impaired travelers.

Some flyers might be required to complete a Passenger Medical Clearance Form. The card is issued to passengers with stabile medical conditions.

meet and assist american airlines

Etihad Airways Eithad Airways offers extensive guidelines and advice for travelers with medical and special needs. Passengers requiring special needs should request them at least 72 hours prior to flight departure.

Canes, crutches and walkers are allowed in-cabin and cabin crew can assist with stowing and retrieving of these assistive devices. Japan Airlines JAL classifies passengers with disabilities, illness or injuries as Priority Guests, who are given precedence.

It opened its Priority Guest Center in The airline has created products and services using a universal design to help all customers and create a barrier free environment. Air travelers with disabilities U. Passengers outside Japan can contact the nearest JAL reservations or sales office. Guests requiring additional assistance should check-in at the counter and not at self-service kiosks.

JAL provides a variety of services at the airport and in-flight. Special devices at the airport to assist with boarding include: Cabin crew can provide a personal safety briefing; safety instructions in Braille; assistance in preparing to eat a meal, such as cutting up food, opening packages and identifying food; and help in writing an embarkation form.

Other items and equipment available include: Passengers requesting special assistance should do so at least 48 hours prior to departure. Passengers needing special assistance should check-in at least half an hour before the recommended check-in time those traveling with electronically powered wheelchairs should check in one hour earlier.

For those departing from Amsterdam Airport Schiphol, check in at desk Some travelers with special needs or their travel agents may need to complete Medical Information Form A and have their physicians complete Medical Information Form B.

KLM will transport wheelchairs, scooters and walkers free of charge. Wheelchairs and scooters must be check-in as checked luggage. As of Julythe Embraer and Fokker 70 will be equipped with one as well. The BoeingBoeingEmbraer and Fokker 70 aircraft have a foldaway curtain to enlarge the lavatory space.

Staff will help find your way to and from the toilet, but they cannot assist you in the toilet area. All aircrafts have a number of aisle and middle seats that have moveable armrests, so passengers can transfer more easily into their seats. The number and locations of movable aisle armrest seats may vary by aircraft type. Although you can arrange to claim your chair at the connecting city, we recommend that it be checked through to your final destination.

The additional time required to claim and recheck your chair at the connecting city may compromise your ability to make your connection. Please let us know if you will need this assistance when making your reservation. It is also a good idea to remind the airport agent that you will need a wheelchair or other mobility assistance at your destination or connecting city. Although not required, advance notice and confirmation of arrangements helps us to provide you with timely service.

Boarding Assistance Upon request, preboarding assistance will be provided to you, allowing you the opportunity to be seated prior to general boarding. Please advise the agent if you desire preboarding due to your disability. Captioned Safety Video Where aircraft safety briefings are administered by video, open captioning is provided as standard for our customers with hearing disabilities.

Individual Safety Briefings Individual safety briefings are given to any customer who requests them. Included in the briefing is an explanation of exit locations, as well as communication regarding the most efficient and appropriate way to provide assistance. Stowage of Carry-on items Assistance with loading and retrieval of carry-on items and small assistive devices stowed onboard the aircraft is furnished upon request.

Onboard Wheelchair Flight attendants will provide assistance to customers in getting from their seats to the aircraft lavatory and back during flight by using the onboard wheelchair. Every jet aircraft has a collapsible chair available, custom-designed for onboard use. Customers must be semi-ambulatory and able to transfer themselves into and out of these chairs. Moveable Aisle Armrests Maneuverability and increased personal space is very desirable onboard aircraft. For that reason, American's high proportion of moveable aisle armrests within the main cabin of every jet in the fleet is particularly important for our customers with disabilities.

Select from among the aircraft types listed below to determine the location of moveable aisle armrests, accessible lavatories and other onboard information Service Animals American Airlines and American Eagle welcome service animals used by persons with disabilities.

An animal may accompany a customer with a disability in the aircraft cabin, provided the animal can be accommodated without obstructing an aisle.

Service animals may not block an aisle or other area used for emergency evacuations.

Tips for Traveling with Disabilities | Cheapflights

There is no charge for service animals used by customers with disabilities. A harness, tag or vest indicating status as a service animal will be helpful in distinguishing them to airport personnel. However, credible verbal assurance that the animal is providing a service to assist with a disability will suffice should an inquiry be made.

Quarantine restrictions may apply. Your reservations agent or travel agent will be happy to check destination regulations for you. Emotional Support Animals Emotional support service animals are service animals that provide emotional support to an individual with a mental health-related disability.

Per the Department of Transportation, we require appropriate documentation to permit emotional support animals to travel in the passenger cabin. Advance notice of at least 48 hours and check in one hour in advance before the general public is required to ensure all paperwork is in order. The documentation must meet the following criteria: If all requirements are not met, the animal will travel as a pet in the cabin or cargo. To make arrangements for the transportation of an emotional support or psychiatric service animal, please call Reservations at A disabled passenger must obtain and present a pre-approval letter issued from the animal reception center in the passenger's destination city.

The passenger must also possess the original health documentation used to obtain the pre-approval letter.

meet and assist american airlines

For pre-approval requirements go to: London Heathrow LHR 44 Manchester MAN 44 If service animals are disruptive or too large to fit under the seat or at the passenger's feet without encroaching on another passenger's space or protruding into the aisle, it will need to travel in a kennel provided by the passenger in the cargo hold.

The kennel must meet IATA kennel and size requirements for the animal.